Docs› Account› Voice minutes & overage

Voice minutes & overage

How voice minutes are counted, what the voice add-on includes, and how to add more minutes.

elNudge's AI chat widget supports voice — visitors can speak to the AI agent instead of typing. Voice is an add-on to any plan, with a monthly allowance of minutes.

Voice add-on and included minutes

Current prices are on the pricing page.

How a voice minute is counted

A voice minute begins the moment the visitor opens the microphone (taps the mic button in the chat widget) and ends when the AI finishes its spoken response.

Only active voice exchange is counted:

  • Idle time in the chat widget (before or between voice turns) is not counted.
  • Text-only chat is not counted toward voice minutes.
  • If the visitor starts speaking and then cancels before the AI responds, the partial exchange is still counted from mic-open to cancel.

Live voice calls are billed per second, with a minimum of 15 seconds per call. Your total for the billing month is then rounded up to the next whole minute.

Extra minutes

When your included minutes for the month are used up, add a voice minutes pack (see the pricing page for prices) from Dashboard → Settings → Billing. You can also turn on auto top-up there, so a pack is added when you run out. Packs stay valid until the end of your next billing period.

Pack purchases appear as separate lines on your invoices. See the pricing page for current prices.

Monitoring voice usage

Go to Dashboard → Analytics → Voice Usage to see:

  • Minutes used in the current billing period
  • Minutes remaining in your allowance and packs
  • A day-by-day usage chart
  • A breakdown by site (if you have multiple sites on the account)

Setting a monthly voice cap

To keep voice usage within a budget, you can set a hard cap on voice minutes:

  1. Go to Dashboard → Settings → Voice.
  2. Enter a value in the Monthly cap field.
  3. Click Save.

When the cap is reached, the voice interface is automatically disabled for the rest of the billing month. Visitors will still be able to use text chat. The cap resets at the start of the next billing period.

You can set the cap anywhere between 1 minute and 10 × your included allowance. Setting the cap to your exact included amount means you never need extra packs.

Frequently asked questions

Does voice quality vary by plan?
Yes. Starter plan uses browser-native text-to-speech. Growth and Scale plans use higher-quality AI-powered voices. Enterprise plans can configure a custom voice. See the v0.9 changelog for details.

Is voice available in all languages?
Voice is supported in all 27 languages that elNudge supports. See v0.9 changelog for the full language list.

Does Firefox support voice?
Firefox does not support the browser microphone API required for voice input. On Firefox, the voice button is hidden and visitors use text chat automatically.

Can I disable voice entirely?
Yes. Go to Dashboard → Settings → Voice and toggle Enable voice off. This disables the microphone button across all sessions for that site.